I have been working with Leonard Mochtyak for thirty years. My first experience with Leonard was with Brahms Equipment Company and later with Bezac. I am the Director of Ops. for Top Dining Inc., an Arby’s franchisee in North Carolina. We have used Bezac as our equipment company for the entire thirty years. Why? Bezac Equipment Co. has provided excellent service and stands behind everything they do. They are extremely helpful during the ordering process as well as follow up after the sale, especially with warranty issues. I have had a great relationship with everyone at Bezac. However, because of Leonard and Bill’s (Bill Custer) experience in the restaurant business I have always been able to call them with an equipment need and after a few minutes of conversation we can agree on a solution and my equipment is ordered. Years ago I was having difficulty with my Drive Thru organization in a model 2000 series restaurant. It is a small restaurant with limited storage, especially in the drive thru area. As we continued to add new products (as Arby’s often does as a system) we were having a great deal of difficulty stocking and organizing the drive thru area and it was beginning to affect the speed of service. After talking with Leonard about our issues, he offered to drive to North Carolina from Youngstown Ohio, survey the restaurant and recommend a solution. Leonard and I spent a few hours discussing the issues and came up with a plan utilizing more efficient shelving, condiment holders, etc. and the problem was solved at a reasonable cost. Just like our customers expect great service, I expect great service as well. With Bezac I get great service and just as important as the service is their knowledge of equipment and systems and their professionalism. I have personally recommended Bezac to people I know in and out of the Arby’s
system.